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General Conditions of Sale



Nova Essentials Inc. (NOVA Probiotics) retains ownership of the sold merchandise until full and final payment of the sale price. The buyer cannot assign or transfer, in terms of liens, the property of the delivered merchandise prior to complete payment. In case of judicial seizure or any other third-party intervention, the buyer must immediately notify NOVA Essentials Inc.

Any loss is assumed by the buyer once the merchandise has been shipped.

Any claims, omissions and /or errors, must be indicated in writing to NOVA Essentials Inc. within 15 days following the date of receipt of merchandise.


In case of default to pay the price as stipulated, NOVA Essentials Inc. may demand payment of any sums due and/or retake possession of the sold merchandise without notice or legal proceedings, the buyer having agreed in advance to these terms without any indemnity, nor refund on sums paid on the sale price.


The term is net 30 days. Any past due account will bear interest at a rate of 24% annually (2% per month) calculated monthly.

Our goal is to ensure that you are completely satisfied with your NOVA’s purchase. Please inspect your order immediately upon receipt, and contact NOVA’s customer service group if:

  • There is noticeable damage to the product.
  • The product(s) shipped to you have been sent in error.

If the package appears damaged when it arrives, we recommend that you inspect the package before you sign for it. If there is obvious damage from shipping, we recommend you refuse the shipment.

Returns or exchanges of general merchandise are not accepted.

We will replace and exchange any incorrect or defective stock. If you receive any incorrect or defective good in your order, please contact your NOVA Probiotics® representative, or NOVA
Essentials at 1-877-449-6682.

NOVA Essentials will accept returns from any product returned by a customer, provided that: the product is not expired, at least 50% of the product is unused, the customer has provided a
brief description for the reason of return.

In these circumstances, you can contact NOVA Essentials to obtain a replacement product that will be sent with your next order.

Only exchanges are allowed for the product(s) returned.

If required, NOVA Essentials will send the returned product to the NOVA Probiotics® manufacturing laboratory where the customer’s experience will be recorded, and the product will be tested against the sample retained in each lot at the time of manufacture as prescribed by our standard procedure.

The above requirements must be met before NOVA Essentials can authorize the exchange of a product. You may request a prepaid return label upon authorization. All returns require an Authorization of Return Number (RA).

Please note that NOVA Essentials Inc. will not accept return of expired products.


In the event, where the buyer fails to honor the contractual obligations contained herein, and that the NOVA Essentials Inc. has to seek the services of an attorney to protect his rights or obtain remedy, the buyer undertakes to pay NOVA Essentials Inc., an additional amount equivalent to 25% of any amount due in terms of damages and liquidated interests unless otherwise prohibited by law or regulation. The current section applies as well to cases where the account has been sent to a collection agency.


NOVA Essentials Inc. places great value on the efforts of all resellers to represent our products and support their customers and our brand. Our MAP policy is intended to encourage competition within sales channels, promote fairness that supports our brand, supports warranties and product integrity. We are sure that you share our commitment to customer satisfaction and branding. At the sole discretion of NOVA Essentials Inc. failure to comply with MAP, intentional and/or repeated failure to abide, may result in the immediate loss of Authorized Reseller status and your ability to purchase all NOVA Probiotics® products both direct as well as through distribution. We ask that you acknowledge our MAP strategy and guidelines by reading, understanding and signing our NOVA Essentials Inc. Map Policy Agreement.


Reseller (agreement signer) shall not promote, market, advertise, offer to sell or sell any NOVA Probiotics® product on or through any online marketplace or auction service (e.g. eBay, Amazon marketplace or like websites), except as may be expressly consented to by NOVA Essentials Inc. in writing and in advance, and it being understood that NOVA Essentials Inc. may withdraw its consent at any time. As a leading probiotics company NOVA Essentials Inc. is focused on maintaining margins for our RESELLERS/DEALERS/DISTRIBUTION network. In recognition of the investment in time and resources required for our high-quality RESELLERS/DEALERS/DISTRIBUTION to provide the level of customer service, warranties, return policies and product knowledge expected from our customers, NOVA Essentials Inc. is committed to enforcing policies which allow our resellers to maintain profit margins through the sale of our products. NOVA Essentials Inc. has an established Minimum Advertised Price (MAP) Policy that our Authorized Reseller must follow for the advertising and marketing of NOVA Probiotics® products. All NOVA Probiotics® Authorized Resellers must agree to the terms and conditions of the following MAP Policy or NOVA Essentials Inc. may unilaterally terminate your Reseller status and your ability to purchase all NOVA Probio tics®.


MAP pricing for all NOVA Probiotics® products is 10% off Suggested Retail Price and can be found on your current price list. All advertised prices must be at or above MAP for all NOVA Probiotics®. Resellers are not required to list prices in advertising. If a price is listed in an advertisement it must be at or above MAP. Resellers are also responsible for ensuring their NOVA Probiotics® MAP pricing is at or above MAP on internet search engines. Resellers are free to set the actual resale price of any product. NOVA Essentials Inc. policy for all NOVA Probiotics® products apply to advertising placements, including but not  limited to print ads (inserts, magazines, newspapers, catalogs, mail order catalogs, etc.), broadcast (radio and TV), direct mail, faxes, internet placement with third parties (banner ads, broadcast emails, destination pages, third-party sites), internet placements on resellers own website, and any flyers, posters or coupons.

Offers Associated with NOVA Probiotics® Products

Free shipping and/or handling, 0% sales tax, free financing promotions or limited time or one time e commerce site sales or discounts do not violate the MAP.

Price Matching Policies

Price matching policies are acceptable only if matched to posted prices.
Advertised prices must always be at MAP or higher.

Failure to Comply with the MAP Policy

At the sole discretion of NOVA Essentials Inc. failure to comply with MAP, intentional and/or repeated failure to abide, may result in the immediate loss of Authorized Reseller status and your ability to purchase all NOVA Probiotics® products both direct as well as through distribution.

Steps to resolve MAP violations:

1. All dealers selling NOVA Probiotics® products which have not signed a NOVA Essentials Inc. MAP Policy Acknowledgment will be classified as Unauthorized Resellers.

2. Distributors of NOVA Probiotics® are required to provide a signed MAP Acknowledgment from any dealer selling NOVA Probiotics® products. Unauthorized dealers wil l not be sold to or provided a feed from any distributor whatsoever.

3. Violations from Authorized Resellers will need to be corrected within 24 hours of notification. First Violation: Authorized Reseller’s account will be put on hold temporarily and a written warning will be provided. MAP violations must be corrected within 24 hours. Upon correction and following 30 days of compliance, violation will then be cleared.

Second Violation: Authorized Reseller’s account will be put on hold for 180 days. After this duration, NOVA Essentials Inc. will review and determine if account is to be reinstated.

Third Violation: Should NOVA Essentials Inc. decide to reinstate an Authorized Reseller who has previously demonstrated a third violation, yet violates a third time, the account will be unauthorized indefinitely. NOVA Essentials Inc. may issue new price lists with us without notice. Advertised pricing must be updated immediately upon receipt.

MAP Policy Confirmation Acknowledgment

This NOVA Essentials Inc. MAP Policy and Confirmation Acknowledgment is effective January 1, 2018 by and between, NOVA Essentials Inc. and the undersigned. NOVA Essentials Inc. places great value on the efforts of all resellers to represent our products and support their customers. Our MAP policy is intended to encourage equal competition and fairness that supports our brand, our warranties, and our products integrity. We are sure that you share our commitment to customer satisfaction and branding. We ask that you acknowledge our MAP strategy and guidelines by signing this MAP confirmation agreement. Thank you for your attention to this matter, and your continued support for NOVA Probiotics® products.

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Maux Courants/Immunité

Les maladies courantes peuvent bénéficier d’une utilisation régulière de probiotiques. Ces maladies comprennent :

  • Mauvaise immunité
  • Diabète
  • Cholestérol
  • Hypertension artérielle
  • Fibromyalgie
  • Asthme
  • TDAH
  • La dépression
  • Anxiété
  • Stresser
  • Problèmes de peau
  • Acné
  • Rosacée
  • Eczéma
  • Anti-âge
  • Excès de graisse corporelle
  • Gestion du poids
  • Personnes actives
  • Accélérateur de récupération

Les espèces probiotiques contenues dans les compléments NOVA Probiotics sont reconnues pour renforcer les barrières immunitaires et donc limiter la prolifération des germes indésirables.

La flore intestinale joue son rôle

Grâce à ses agents bénéfiques : certaines espèces de bactéries aident à lutter contre les mauvaises bactéries, tandis que d’autres stimulent et renforcent la muqueuse intestinale.

Prendre des probiotiques pour le système immunitaire est un bon moyen de réduire les risques d’infection.

Fabriqué au Canada

  • Les probiotiques Nova sont produits, fabriqués et distribués localement par des Canadiens.

    Notre équipe de professionnels hautement qualifiés est engagée et passionnée par le développement de produits innovants pour toute la famille, qui reflètent une recherche clinique solide et promeuvent des pratiques éthiques.

    Depuis 2007, le siège social de NOVA est maintenant situé à Montréal (Canada). La société entretient également de solides relations avec une myriade de distributeurs et de coentreprises dans le monde (notamment en Europe).

Mental Health

If you’re suffering from attention-deficit/hyperactivity disorder (ADHD), anxiety, stress and/or mood disorders, you should know that new research has shown that stabilizing your gut health flora is helpful in maintaining mental acuity and

  • NOVA probiotics give you full control of your gut-brain highway, so you may control your life and operate with optimal mental clarity.

  • Probiotics may help regulate behavioral changes and mood swings in people with gastrointestinal diseases; it may also help the brain operate in an optimized manner.

Women's Health

Pregnancy & Nursing
Premenstrual syndrome (PMS)
Candida Albicans
Yeast Overgrowth
Urinary tract infections
Prevent baby eczema and allergies
Weight management

  • Probiotics are also great at preventing urinary tract infections and genital infections in Women.

  • Probiotic bacteria fight the pathogens that create these infections and destroy them before they can get to your genitals.

  • For pregnant women, probiotics are great for you and your baby! Probiotics strengthen your immune system, and help it to protect your health and that of your child.

Made in Canada

  • Nova Probiotics are locally produced, manufactured, and distributed by hard working Canadians.

  • Our staff of highly trained professionals are committed and passionate about the development of innovative products for the whole family, that reflect sound clinical research behind them and promote ethical practices.

  • Since 2007 NOVA’s corporate headquarters are now located in Montreal (Canada). The company also maintains strong relationships with a myriad of distributors and joint ventures worldwide (notably in Europe).

Allergen Free

Free from all common allergens including:

  • Eggs
  • Dairy
  • Gluten
  • Peanuts

    And many more…

NOVA Probiotics has an entire line of Vegan (dairy-free) products safe for people with either a milk allergy or lactose intolerance. Taking NOVA Vegan Probiotics helps control lactose intolerance by regulating the digestive functions, by alleviating symptoms (like abdominal discomfort and diarrhea) and by producing bacterial origin lactase within the digestive system.

Common Illnesses/Immunity

Common Illnesses can benefit from regular probiotic use. These illnesses include:

Poor Immunity
High Blood Pressure
Skin Problems
Excess Body fat
Weight management
Active people
Recovery accelerator

  • The probiotic species in NOVA Probiotics supplements are known to reinforce the immune barriers and therefore restrict the proliferation of the undesirable germs.

  • The gut flora plays its
    part through its beneficial agents: some  bacteria species help to fight against bad bacteria, while others stimulate and strengthen the intestinal mucous membrane.

  • Taking probiotics for the immune system is a good way to reduce the chances of an infection.

Inflammatory Bowel Disease

There are a variety of different and equally uncomfortable chronic inflammatory bowel diseases out there, such as Irritable Bowel Syndrome, Ulcerative Colitis or Crohn’s disease.

  • Probiotics facilitate the digestive process by producing enzymes that will help break down food and digest its nutrients.

  • They are effective in reducing the symptoms of chronic inflammatory bowel disease, as well as relieving the pains of digestion.

Active Lifestyle

  • Physical activity tends to decrease the response of certain immune cells, thus weakening the immune system. In the short term, this phenomenon lowers your natural defenses, which makes you vulnerable to infections.

  • Probiotics supplements stimulate and strengthen the immune system and facilitate fast recovery, helping you perform at your best!

Digestive Functions

Regular probiotic use can aid in alleviating symptoms of Digestive issues. Those who benefit include people with Bowel irregularities such as

Poor Stool Quality and

And people suffering from Digestive Problems such as:

Irritable Bowel syndrome (IBS)
Acid reflux (GERD)
Gastri-Lactose Intolerance
Gluten intolerance
Food allergies
Diverticular disease
Celiac disease

  • Probiotics help restore
    certain vitamins (B vitamins, vitamin K).

  • They contribute to the maintenance and integrity of the intestinal mucosa which assimilates nutrients

  • Helps reduce the occurrence of digestive troubles such as
    constipation, diarrhea, gas, and bloating, as well as abdominal cramps.

In other terms, a daily dose of the NOVA Probiotics’ formulations can aid your digestive functions, regulate your bowel movements, and increase your energy, meeting all your digestive health needs.

For the Whole Family

Nova Probiotics has a solution for all members of the family

For seniors: Progressive 42B 55+
For children: Vegan Kid 6B and Kid formula 2B in a delicious Plum powder
For adults: Feminine 27B, Man 12B (both available in Vegan)
For pets: See Novanimal for our broad range of pet shop and veterinary lines

Probiotics are always beneficial, no matter what, but here is an overview of their main benefits and virtues throughout the different stages of life.

For seniors:

  • Your digestive tract can become weaker as you age, and some foods will be harder to digest. With probiotics, these foods, such a dairy, become easily digestible.

  • Probiotics are a great way to strengthen your immune system, and improve your health and  wellbeing as you age gracefully

For children:

  • Probiotics added to your child’s diet can greatly improve their digestive process and ward off diarrhea.

  • Probiotics will strengthen their immune system’s response to pathogens in the intestines, therefore facilitating the digestion of new and foreign foods while assisting with conditions such as colic and helping to fight infections.

For adults:

  • Nova offers formulas specifically tailored to both men and women in
    both our regular formula and our Vegan variations.

For pets:

  • Nova offers probiotics to pets in both our pet shop line and our veterinary line (for those who need an extra boost).

    The Pet Shop line is here to accompany your animal through the different stages of his life and make sure that no matter the challenges he faces, his immune and digestive system will be balanced, efficient and strong.

    The Veterinary line was created to address your pet’s specific health needs and medical issues. The veterinary line has several products that will nurse your pet back to health. This line offers products that contain between 3 to 7 billion probiotics per scoop and one prebiotic.

Vegan Probiotics

Our VEGAN formulations include 4 medicinal dairy free strains, selected for their powerful and synergistic action on the entire intestinal tract. The products are assayed from 6 to 300 billion CFUs per capsule, reflecting health disparities and variations in terms of needs.

Travel Preparation

Preparing for travel includes boosting your immunity, preventing traveler’s diarrhea, finding aids to ease nausea, indigestion, and digestive issues.

  • For those who travel, probiotics can be real lifesavers as probiotics strengthen your immune system and help protect you against foreign pathogens.

  • Also, food and water treatment vary depending on the country you’re in, which can cause major digestive issues. Probiotics help you through the transition and protect your intestines from harm

Skin Conditions

Skin conditions such as: Acne, Rosacea, Eczema, Psoriasis And many more can all benefit from regular probiotic use.

Strong probiotic supplementation not only yields benefit within the body, but also  on the outer layers such as the skin. The complex synergies between our probiotic strains have effects that are echoed  throughout the entire body’s ecosystem, protecting us (or even curing us) from many known skin ailments.